All other severity level issues will be handled during local business hours. The plaintiff worked for Quest for many years and took FMLA leave three times. This service provides 24x7 support for severity Level 1 issues, including weekends and public holidays. Quest Diagnostics Clinical Laboratories, Inc., No. Support Calls will be handled by regional support teams during published regional hours and managed by the global support team outside those hours.ģ Not available on all products and regionsĢ4x7 Support is the appropriate option if you require around-the-clock support coverage or support across multiple time zones. 24x7 Support enhances regional hours with extended coverage for Severity 1 issues on Saturday, Sunday and holidays. Benefits of Quest Diagnostics Patient Portal View your test results, including lab and X-ray See a list of your current medications Renew prescriptions. One Identity Support Coverage is determined by the product maintenance contract.Ģ Regional hours are listed at. Contact your sales representative for details. See your sales account representative for detailsġ Not Available on All products. Passwords are case sensitive and cannot be the same as the Username. Passwords must be at least 8 characters long and contain at least one alphabetic and one numeric or special character. There are some products that require 24x7 Support. Username must be at least 8 characters long and is not case sensitive. Support is provided in English with local language accommodated when possible. Quest Diagnostics helps you find the right COVID-19 test for your situationactive infection molecular (PCR), rapid antigen, antibody, or flu and RSV co-tests. Proactive product updates and knowledge sharing Named Customer Success Manager (CSM) - your advocate within Quest/OI Weekend & holiday support for severity 1 issues Open Graph description is not detected on the main page of Employee Quest Diagnostics. Online forums, documents, videos and Knowledge Base Maximum response time for Severity Level 1 issues Support is provided in English with local language accommodated when possible.Next business day parts delivered (for applicable solutions).Access to online forums, documents, videos, and Knowledge Base.Technical support resources available during local business hours.Unlimited 24x7 access to our support portal.With the purchase of Standard Support, you will receive the following elements of service: Conveniently pay your Quest Diagnostics invoice or update your insurance information using our secure online form. Standard Support is an extensive range of services, available Monday through Friday, during Quest Support business hours in a single geographic region. Why do I have to answer questions about my identity to authorize Quest to send my lab test results to me To protect your privacy and the integrity of your health record within MyQuest, Quest Diagnostics uses a technology called knowledge-based authentication (KBA) to verify that a patient is who they say they are. Storage Performance and Utilization Management.Information Archiving & Storage Management.Hybrid Active Directory Security and Governance. Starling Identity Analytics & Risk Intelligence.One Identity Safeguard for Privileged Passwords.
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